Privacy Policy

Information we collect

We may collect personal information including:

• your name, email address, telephone number and business details

• information you provide through our contact forms, emails or other communications

• information needed to provide our products or services

• billing or transaction information, where applicable

• technical information about your use of our website, such as browser and device information, pages visited, approximate location, referral source and website interactions

• any other information you choose to provide to us

Please do not provide sensitive information unless it is necessary for your enquiry or we have specifically requested it.

How we collect information

We may collect personal information when you:

• submit a website form

• contact us by email, telephone or another communication method

• request a quote, booking, product or service

• subscribe to communications

• interact with our website

Technical information may also be collected automatically through website hosting logs, cookies, analytics tools and security systems.

How we use your information

We may use personal information to:

• respond to enquiries and requests

• provide quotes, products or services

• manage customer and business relationships

• process transactions

• operate, maintain and improve our website

• measure website usage and performance

• prevent spam, fraud, misuse and security threats

• meet legal, regulatory and record-keeping obligations

• send marketing communications where you have consented or where otherwise permitted by law

You may unsubscribe from marketing communications at any time.

Cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, protect forms and understand how visitors use the website.

We use Google Analytics to collect aggregated information about website traffic and interactions. This may include information about pages visited, device and browser type, approximate location, referral source and actions taken on the website.

We use this information to understand website performance and improve our content and services. We do not intentionally provide names, email addresses or other directly identifying contact information to Google Analytics.

You can restrict or disable cookies through your browser settings. Some website features or measurements may not function correctly when cookies are disabled.

Spam and security protection

Our website forms may be protected by Google reCAPTCHA or similar security technology.

These services may process technical information and information about how visitors interact with the website to distinguish legitimate users from automated activity and to prevent spam, fraud and abuse.

Disclosure of information

We may disclose personal information where reasonably necessary to:

• employees, contractors and authorised representatives

• website hosting, email, analytics, security and technology providers

• customer relationship management, accounting, booking or payment providers

• professional advisers such as accountants, lawyers and insurers

• government authorities, regulators or law enforcement where required or authorised by law

• another party where you have authorised the disclosure

We do not sell personal information.

Overseas processing

Some service providers may store or process information outside Australia.

Depending on the services used, overseas processing may occur in countries outside of Australia.

We take reasonable steps when selecting and using service providers that handle personal information.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored in electronic systems operated by us or by our service providers.

No method of electronic storage or transmission is completely secure. We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law.

Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

To make a request, contact us using the details below.

Privacy complaints

If you believe we have mishandled your personal information, please contact us with details of your concern.

We will review your complaint and generally respond within 30 days.

Where the Privacy Act applies, you may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response.

Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change.

The current version will be published on this page with its most recent update date.

Contact us

Automatic Gates
Privacy contact: Ray Hilliard
Email: ray@automaticgates.com.au
Telephone: 1300 303 955
Postal address: 1394 High Street, Malvern VIC 3144